Shuddh Pooja Spray is made from a sacred blend of Ganga Jal (Holy
Ganges Water), Sandalwood (Chandan), and pure Camphor (Kapoor), along with a
natural distilled water base and a skin-safe natural emulsifier. No harmful chemicals are used.
Is the Ganga Jal real and authentic?
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Yes! We use authentic Ganga Jal sourced from sacred sites.
It is an integral part of our formula and is not diluted or synthetic. Purity is our promise.
Is the spray safe for skin contact?
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Yes, our formula uses a completely skin-safe natural base.
However, it is primarily designed as a room and pooja space spray. If you have sensitive skin or
allergies, we recommend spraying it in the air rather than directly on skin.
How long does the fragrance last?
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The fragrance lasts 1–3 hours in a typical room, depending
on ventilation and room size. For continuous freshness during longer puja sessions, you can
spray every 30–60 minutes.
What variants are currently available?
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Currently, our Chandan (Sandalwood) variant is available.
Mogra, Gulab, Kewda, Champa, and Oud Premium variants are coming soon. Follow
us on Instagram to stay updated!
What is the shelf life / expiry of the product?
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Our Shuddh Pooja Spray has a shelf life of 18–24 months
from the date of manufacturing when stored in a cool, dry place away from direct sunlight. The
manufacturing date is printed on the bottle.
🛒 Ordering Questions
How do I place an order?
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You can order in 3 simple ways:
1. Website: Sign in / create an account, add the product to cart, and
checkout. 2. WhatsApp: Message us at +91 99797 09769
with your name, address, and required quantity. 3. Email: Write to us at kaivalyamh.grpofbrd@gmail.com.
Can I order in bulk / wholesale?
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Yes! We welcome bulk and wholesale orders. Please WhatsApp us at +91 95746 79695 for special bulk pricing and
arrangements. We offer special discounts for orders of 10+ units.
Can I cancel my order after placing it?
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Yes, you can cancel your order within 12 hours of placing
it, provided it has not been dispatched. Contact us immediately via WhatsApp at +91 99797 09769 and we'll process the cancellation
and refund.
Is it safe to order online from Kaivalyamh?
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Absolutely! Kaivalyamh is an MSME Registered Indian brand.
We use secure payment methods and your data is fully protected. We have served hundreds of happy
customers across India.
🚚 Delivery Questions
Do you deliver all over India?
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Yes! We deliver all across India — from Kashmir to
Kanyakumari. We partner with reliable courier services to ensure safe and timely delivery to
your doorstep.
How long does delivery take?
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Gujarat & nearby states: 2–3 business days. Rest of India: 3–5 business days. Remote / hilly areas: 5–7 business days.
Orders placed before 2 PM are generally dispatched the same day.
What are the shipping charges?
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Shipping charges may apply depending on your location and order value.
Free shipping is available on orders above a certain amount (details shown at
checkout). For current shipping rates, WhatsApp us at
+91 99797 09769.
How can I track my order?
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Once your order is dispatched, we will share the tracking number
and courier details via WhatsApp or email. You can use this to track your package
on the courier's website.
💳 Payment Questions
What payment methods do you accept?
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We accept the following payment methods:
UPI (GPay, PhonePe, Paytm, etc.)
Bank Transfer / NEFT / IMPS
Online payment via our website checkout
We currently do not accept Cash on Delivery (COD) for all pin codes. WhatsApp
us to confirm COD availability in your area.
Is my payment information secure?
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Yes, absolutely. We use secure payment gateways with HTTPS
encryption. We do not store your card or UPI details on our servers. Your payment
information is 100% safe with us.
I paid but didn't receive an order confirmation. What do I do?
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Please don't worry! Sometimes confirmations are delayed. Take a screenshot
of your payment and share it with us on WhatsApp at
+91 99797 09769. We'll confirm your order manually within a few hours.
🔄 Return & Refund Questions
Can I return the product if I don't like the fragrance?
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We understand fragrance preferences are personal. Returns are accepted
within 7 days only if the product is unused and sealed. Once
opened and used, we cannot accept returns for fragrance preference reasons. We recommend
checking our product descriptions and ingredients before ordering.
What if my product is damaged or broken during delivery?
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We're sorry if that happened! Please take photos/video of the
damaged product and packaging and WhatsApp us within 48 hours of delivery. We will
send a free replacement or full refund immediately — no questions asked.
How long does a refund take?
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Once your return is approved and the product is received by us, the refund
is processed within 5–7 business days to your original payment method (UPI /
Bank account). You will receive a confirmation once the refund is initiated.
How do I initiate a return?
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Simply WhatsApp us at +91 99797 09769
with your order details and reason for return within 7 days of delivery. Our team
will guide you through the complete return process. For full details, visit our Return Policy page.
Still Have Questions?
Our team is always here to help you. Reach out to us directly — we reply within a few hours!