Customer First

Return & Refund Policy

Your satisfaction is our first priority.

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Return Window
7 Days from delivery date
✅
Condition
Unused, sealed & undamaged products only
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Refund Mode
Original payment method or store credit
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Refund Time
5–7 Business Days after approval
1
Return Eligibility
We accept returns within 7 days of the delivery date, provided the following conditions are met:
  • The product is unused and in its original, sealed condition.
  • The original packaging, label, and bottle are intact and undamaged.
  • The product has not been opened, sprayed, or tampered with.
  • The return request is raised within 7 days of receiving the order.
✅ Simply WhatsApp us at +91 99797 09769 with your order details and reason for return. We'll guide you through the process.
2
Non-Returnable Items
The following cannot be returned or refunded:
  • Products that have been opened, used, or partially sprayed.
  • Products damaged due to misuse, mishandling, or improper storage by the customer.
  • Products returned after the 7-day return window has expired.
  • Products purchased during special sale events (if mentioned at time of purchase).
  • Gift-wrapped or combo orders (unless damaged in transit).
⚠ī¸ For hygiene and purity reasons, once a Pooja Spray bottle is opened, it cannot be accepted back. We hope you understand.
3
Damaged or Wrong Product Received
We take utmost care in packaging, but if you receive a damaged, leaking, or wrong product:
  • Inform us within 48 hours of delivery.
  • Send us photos/video of the damaged or wrong product via WhatsApp.
  • We will arrange a free replacement or full refund — no questions asked.
📸 Please record an unboxing video when opening your package. This helps us resolve any damage claims quickly and effectively.
4
How to Initiate a Return
Follow these simple steps:
1
Contact Us
WhatsApp us at +91 99797 09769 or email us within 7 days of delivery.
2
Share Details
Provide your order details, reason for return, and product photos.
3
Approval
Our team will review and confirm return eligibility within 24 hours.
4
Refund
Refund processed within 5–7 business days after we receive the returned product.
5
Refund Details
Once your return is approved and the product is received by us:
  • Refunds are processed to the original payment method (UPI, bank transfer, etc.).
  • Refunds typically appear within 5–7 business days depending on your bank.
  • Shipping charges are non-refundable unless the return is due to our error.
  • If you prefer, we can offer store credit for future orders.
6
Return Shipping
  • If the return is due to a defective or wrong product — we bear the return shipping cost.
  • If the return is due to a change of mind — the customer bears the return shipping cost.
  • Please pack the product securely to avoid damage during transit.
  • We recommend using a tracked shipping service and sharing the tracking details with us.
📞 For any return or refund queries, contact us at kaivalyamh.grpofbrd@gmail.com or WhatsApp +91 99797 09769